Mobile / App
Your account data belongs to you — we collect only what your bat9777 account and transactions genuinely require, and we handle it according to this policy. Access and eligibility depend on your local law and the eligible regions we serve, including Bangladesh.
When you open an account with us, we collect the details you enter directly — your name, contact information and the payment method you choose to use, whether that is Nagad, Upay or Bank Transfer. We also collect session and device data automatically when you browse the lobby or access live tables and slot rooms. This data is used to operate your account, process wallet transactions and respond to your support requests. We do not sell your personal information to third parties. Data shared with payment processors — including those supporting Nagad and Upay transactions — is limited strictly to what those processors need to complete a transfer. We keep your records for as long as your account remains active and for the period required under applicable law in eligible regions. If you close your account, we retain only what legal or regulatory requirements specify for that jurisdiction. This policy applies to Bangladesh-resident account holders where access is permitted under local law. Any use of our services is subject to your own local legal requirements, and eligibility varies by region. We review this policy periodically; the current version is always the one shown on this page.
Nagad payment data is passed only to the processor handling that transaction and is not stored beyond what your account record requires.
Upay wallet details are used solely for processing your deposit or withdrawal request and are not shared outside that payment flow.
Bank Transfer details you submit are handled under the same data-minimisation standard as mobile wallet methods.
This policy applies to your bat9777 account, the data you submit during registration and transactions, and the browsing activity we log when you access the lobby. It does not extend to external services you reach by leaving our domain, or to third-party payment processors beyond the data we hand them. Understanding where our responsibility starts and ends helps you know exactly who to contact when a question arises.
Data collected at login, registration and during account verification steps falls fully within this policy. We control how that data is stored and who can view it internally.
Transaction records for Nagad, Upay and Bank Transfer sit inside your account history. We hold those records; the payment processor holds its own copy under its own policy.
Browsing data gathered while you explore live tables, slot rooms or the sportsbook section is covered here. We use it only for session management and account security.
External links, payment gateways and game studio servers operate under their own policies. Once data leaves our domain boundary, this policy no longer controls how it is used.
You have practical choices about your data at every stage of your account life. You can review the information we hold against your account by navigating to your account dashboard after login — the personal details, contact address and linked payment methods are all visible there. If something is incorrect, the account settings page shows the fields you can update directly. For information that cannot be changed through self-service — such as transaction history records — you can raise a correction request through our support channel. If you want to know exactly what data we hold beyond what the dashboard shows, submit a data enquiry to our support team with your registered account details. Bangladesh-resident account holders may have additional rights under local law; eligibility and the scope of those rights depend on applicable local regulations. We aim to respond to all data-related requests within a reasonable period, and we will confirm receipt when your message reaches us.
Log in and open the account dashboard. Your registered details, payment method entries and transaction history are displayed there for you to check at any time.
Account settings let you update contact information and payment method details directly. Changes take effect on your next session after saving.
For records not editable through self-service, contact our support team with your account ID. We will identify what we hold and advise on the next step.
If you believe your data has been handled outside this policy, contact us through the support path shown below. We treat every such request as a priority queue item.
If this policy raises a question you cannot answer by reading it, or if you need to act on a data right, our support team is the direct contact point. Use the channel that suits your device — live chat from the lobby, email for detailed written requests, or the in-account message form for account-specific queries. Include your registered account email or account ID in every privacy-related message so we can locate your record without delay.
Open the chat icon from any page in the lobby. State that your question relates to the privacy policy and our team will route it to the right person.
Send your data enquiry or correction request by email with your account ID in the subject line. Written requests give us a clear record of what you have asked.
After login, the account dashboard includes a message form. Use it for account-specific privacy questions — your identity is already verified at that point.
Our data handling approach is built around the minimum necessary principle — we collect what we need for your account and payment processing, and nothing beyond that. Account security measures are applied at the session level: your login credentials are stored in encrypted form and are never visible to support staff in plain text. Cookies are used to maintain your session state across the lobby; you can review cookie behaviour through your browser settings at any time. Data retention periods follow the requirements of applicable law in eligible regions, and Bangladesh-resident accounts are subject to local legal requirements where those apply. When you want to know more or act on a right, the contact paths in the section above are the direct route to us.
We collect only what your account and transactions require. Payment details for Nagad, Upay and Bank Transfer are passed to processors with no surplus data attached.
Session cookies keep you logged in across the lobby. No cross-site tracking cookies are set by us. You can clear or block cookies through your browser settings without losing your account data.
Login credentials are encrypted. Support staff cannot view your password in plain text. If you suspect unauthorised access, update your password through account settings and contact support immediately.
Active account data is retained while your account is open. On closure, we keep only what applicable law in your eligible region requires. The rest is deleted according to our retention schedule.
These questions cover what we are asked most often about data, account records and privacy rights. If your question is not here, reach us through the support paths shown above.
We collect the name, contact details and payment method information you enter during registration. Session and device data is also collected automatically when you browse the lobby. We use this only to operate your account and process your transactions.
Payment details are passed to the processor handling your Nagad or Upay transaction. We retain only the transaction record in your account history — not the full payment credentials. The processor holds its own copy under its own data policy.
Log in and open your account dashboard. Your registered details, linked payment methods and transaction history are all shown there. For data held outside the dashboard view, submit a request through live chat or email with your account ID included.
Yes. The account settings page lets you update contact details and payment method entries directly. Changes save immediately and apply from your next session. For records you cannot edit yourself — such as historical transaction data — contact our support team.
We share data only with payment processors, and only the data they need to complete your transaction. We do not sell personal data. Game studio servers and external links you follow operate under their own separate policies once you leave our domain.
After account closure, we retain only what applicable law in your eligible region requires. For Bangladesh-resident accounts, local legal requirements determine the minimum retention period. Data beyond that requirement is deleted according to our retention schedule.
Contact our support team through live chat, email or the in-account message form. Include your account ID and describe the concern. We treat privacy-related reports as a priority and will confirm receipt of your message when it reaches us.